We’re ready to help you with COVID-19 compliance. More Info

About hero services

happy-family2.png

About Hero Services

Hero Services began serving the Knoxville area in 2004 as a new construction plumbing company. Founder and Air Force veteran Robert Keith had a mission to provide high-quality service with a positive, drug-free environment for clients and employees alike. The company transitioned to service and repair in 2013 under the name Knoxville Plumbing. In 2018, Knoxville Plumbing acquired J&J Septic, a septic pumping service with 17 years of experience in the community. The company became Hero Services and added HVAC and electrical services in 2019, led by technicians with over 30 years of experience.

THE HERO SERVICES MISSION

It is our goal to provide the most innovative and highest quality services. Providing peace of mind for you as our client and us as professionals, while we exceed your expectations of customer service

The Hero Services Vision

To grow by being the best service company our clients have ever had in their home. Continue to be the best workplace for our veterans and anyone who shares our values. Impact the lives of heros in our community by supporting military and first responder causes.

OUR SERVICES

Plumbing

Plumbing

Residential & commercial plumbing services. Serving you from little faucet repairs to commercial repipes

HVAC

HVAC

Residential & commercial HVAC services. From maintenance, repairs, replacements, and indoor air purification services.
Electrical

Electrical

Residential & commercial electrical services. From replacing plugs to entire commercial rewires.

Pumping

Pumping

Residential & commercial septic tank services and commercial grease trap services.

WHY CHOOSE US?

There are quite a few service contractors operating in Knoxville, providing installation, maintenance, and repair services to commercial and residential customers. With this in mind, you may be asking yourself why you should hire Hero Services in Knoxville, TN to take care of your needs, in preference to another company in the area. To help you make the right decision (hiring us of course!), we have listed the key benefits of working with us rather than one of the other service companies in the area of Knoxville, TN:

Available 24/7

Our professional office staff and technicians are always ready to serve you in Knoxville, TN. We are awaiting your call 24/7.

Licensed, Insured, & Bonded​

Hero Services in Knoxville, TN, is licensed, bonded, and 100% insured. We guarantee the safety of our staff, technicians, and of course, our clients as well.

Professionally Trained

Our highly experienced technicians are the reason that we are able to provide such a fantastic range of high-quality services in Knoxville, TN.​

Veteran Founded

As a veteran, Robert Keith has sought to transfer the military’s values of discipline, honesty, and pride to his work. Our mission here at Hero Services in Knoxville, TN, is to apply those same values when serving our clients.

Background Checked & Drug Tested

All of our technicians are background checked to ensure you that whoever we send your home are technicians you can confidently trust to serve you.

What Our Customers Say

happy-family3
  • Aundrea Scholem Avatar
    Aundrea Scholem
    7/30/2020 - Facebook

    Tim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when I had questions. I would recommend Tim and Hero Services... read more

  • Angela Smart Avatar
    Angela Smart
    7/10/2020 - Facebook

    Thank you Hero Services. Justin and Adrian did a FANTASTIC job on the electrical work on the house. We will always use Them for all the electrical work from now on. Hero Services, Justin and... read more

  • Aundrea Scholem Avatar
    Aundrea Scholem
    7/30/2020 - Facebook

    Tim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when I had questions. I would recommend Tim and Hero Services... read more

LIMITED TIME OFFERS

Here in Knoxville, Tennessee Hero Services, we aim to help our customers as best as we can. As a Veteran-Led Business, we served our country now it is time to serve you. Below are some limited time offers for you to enjoy. Get them now before it is to late.

$50 off Your 1st Septic Pumping Service

As the seasons and weather change, it can have a negative impact on your septic system. If you need assistance pumping your septic tank, then enjoy this $50 off coupon on your first septic tank pumping service.
$50 OFF

Financing

Are you looking for budget-friendly financing for your home? Then, expand your purchasing power with Promotional Financing through Synchrony!
Financing

Frequently Asked Questions

How do I get charged?

Instead of charging by time and material, were you don’t know what the price is until we’re done. We do StraightForward pricing. That means there are no hidden fees. Parts, labor, supplies, warranties etc. are all given in one price before we start the work. So, the price you approve is the price you pay.

Can you just give me a ballpark price?

Estimating a job accurately is impossible without seeing it ourselves. In our experience giving a ballpark price ends in one of two ways

1. We quote it too high and you choose another provider, based on misinformation.

2. We quote it too low and you will be upset when you find out the real price. We find it best to send a technician to you to assess the situation and give you a straightforward price that you can rely on

Are you able to you pull permits and everything that’s required?

Yes. We are fully licensed and we will do every job up to code.

Will the tech have everything he needs in his truck to fix this problem?

Our trucks are fully stocked to handle every common issue and over 90% of every other situation. That way we can save you time and money.

Do you have financing?

Yes. We have easy to apply for financing options. There are several to choose from including 0% interest and same as cash. There is no need to wait for that repair or replacement. Apply today.

Didn't Find the Answer?

We are easy to reach by phone, through e-mail, and in person. If you have further queries, please feel free to contact us, and we will be more than happy to assist you.

Hero_VIP_logo-768x768-1.png
Hero_VIP_logo-768x768-1.png

THE VIP CLUB

Monthly

VIP PLAN
$ 9
95
  • Plumbing Maintenance
  • Electrical Maintenance
  • Discounted Septic Pumping
  • Extended Warranties
  • Discount on Services
  • Home Value Booster
  • Heating Tune Up
  • Cooling Tune Up
  • Front of Line Service
  • Service Fee Discount
  • Exclusive Promotions
  • No Contract

LIFETIME

VIP PLAN
$ 495
  • Plumbing Maintenance
  • Electrical Maintenance
  • Discounted Septic Pumping
  • Extended Warranties
  • Discount on Services
  • Home Value Booster
  • Heating Tune Up
  • Cooling Tune Up
  • Front of Line Service
  • Service Fee Discount
  • Exclusive Promotions
  • No Contract

Yearly

VIP PLAN
$ 120
  • Plumbing Maintenance
  • Electrical Maintenance
  • Discounted Septic Pumping
  • Extended Warranties
  • Discount on Services
  • Home Value Booster
  • Heating Tune Up
  • Cooling Tune Up
  • Front of Line Service
  • Service Fee Discount
  • Exclusive Promotions
  • No Contract

Terms & Conditions: The V.I.P. Club is not a contract; you can cancel at any time. Dues collected before cancellation will not be reimbursed. Discounts are for future services only, not on day of joining. The membership dues must stay up to date for the benefits to be valid. The V.I.P. Club is transferable, 1) if the new homeowner will continue the monthly fee to maintain the membership 2) if the client transfers to a new residence. Drain stoppages are not included in the extended warranty. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, fire, flood or other acts of God will not be covered. Recurring services are performed once per year for each membership.

MEET THE FOUNDER

Robert Keith

Hero Services Founder

Robert Keith began his career in plumbing while serving in the United States Air Force, receiving his training at Sheppard Air Force Base. After 4 years as a plumber and pipefitter, he served 7 years as an instructor for the Air Force Civilian Service. Robert has experience in utilities, industrial, residential, construction, service, and repair. He has been trained and certified with items such as Uponor Pex, Tracpipe, propress, and megapress, and has received master plumbing licenses in three different states. In his 30+ years of experience, Robert has sought to transfer the military’s values of discipline, honesty, and pride to his work. At Hero Services in Knoxville, TN, our mission is to apply those same values when serving our clients.

R. Keith

hero services logo
robert-k-806x1024-1.png

Robert Keith

Hero Services Founder

Robert Keith began his career in plumbing while serving in the United States Air Force, receiving his training at Sheppard Air Force Base. After 4 years as a plumber and pipefitter, he served 7 years as an instructor for the Air Force Civilian Service. Robert has experience in utilities, industrial, residential, construction, service, and repair. He has been trained and certified with items such as Uponor Pex, Tracpipe, propress, and megapress, and has received master plumbing licenses in three different states. In his 30+ years of experience, Robert has sought to transfer the military’s values of discipline, honesty, and pride to his work. At Hero Services in Knoxville, TN, our mission is to apply those same values when serving our clients.

R. Keith

hero services logo
robert-k-806x1024-1.png
hero-services-van

WANT TO TALK WITH US?

Schedule your appointment now and be one of our VIPs!