What Our Customers Say

I would give more than 5 stars if I could. We live out if state and had rental in need of repair. We called and... read moreI would give more than 5 stars if I could. We live out if state and had rental in need of repair. We called and have a plumber in an hour. He found the leak, fixed it and left the area clean. If you live in Knoxville area, this should be your go to plumber. It’s sometimes hard to find professionals that are small enough to treat you like a neighbor , and yet large enough to be able to handle all of your plumbing needs. Thanks so much, will use again!!! read less

Chris and Adrian did electrical work at our place. They did a great job, showed professionalism and quality work! All my outlets are now working.... read moreChris and Adrian did electrical work at our place. They did a great job, showed professionalism and quality work! All my outlets are now working. They explained the steps they were going to take and finished on a timely manner! My family could not happier. Chris and Adrian rock! Thank you! read less

Jordan came for my yearly plumbing inspection which is covered under my lifetime contract. He noticed my garbage disposal was rusting and suggested... read moreJordan came for my yearly plumbing inspection which is covered under my lifetime contract. He noticed my garbage disposal was rusting and suggested a new disposal. The old one hadn't worked very well for a while but the new one is great! No problems at all and works like a charm. Get the lifetime contract, SO worth it. read less

Tim R. arrived when expected, brought all tools and supplies needed, made the repair, took my payment, and went to the next call. Great job!

Had an underground pipe leak on a Sunday afternoon and Pickett came promptly after the call and repaired. Very courteous and professional.

professional and competent

They were extremely professional. They explained the work they were recommending and the price I was to expected to pay. Their work was excellent. Their... read moreThey were extremely professional. They explained the work they were recommending and the price I was to expected to pay. Their work was excellent. Their attitude was awesome, and I will use them again. I highly recommend Knoxville plumbing and especially Jordan and Daniel. Thanks read less

David M. was prompt professional and knowledgeable. I would recommend

Daniel and Aaron were true professionals. They went the extra mile to satisfy a rather picky customer (myself), through a gas line re-pipe. I would... read moreDaniel and Aaron were true professionals. They went the extra mile to satisfy a rather picky customer (myself), through a gas line re-pipe. I would recommend these two technicians and will use them again. read less

Very professional and on time every time. Trey does a great job.

Excellent fast service from start to end! Called on a Saturday expecting slow service but they were very fast and professional. Chris M was are... read moreExcellent fast service from start to end! Called on a Saturday expecting slow service but they were very fast and professional. Chris M was are technician, he was very knowledgeable and professional. I will be using them again for any work I need done!! Couldn’t be more impressed. read less

This is my second time calling Hero Services. Both times I called I received a service call the same day. The first time... read moreThis is my second time calling Hero Services. Both times I called I received a service call the same day. The first time was for a gas line to be added for my new gas range. The second time was for a water leak in my kitchen ceiling. Both services were completed by Professional technicians who completed the service call promptly and cleaned up the work area. Great service! read less

Absolutely! We've used them for Electrical, HVAC & Plumbing! Even signed up for yearly service contact!

Tim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when... read moreTim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when I had questions. I would recommend Tim and Hero Services for plumbing related work. read less

I'm giving my tech 5 stars for doing a great job. Septic clean out, scraping, riser installation, inspection, and recommendations. He was... read moreI'm giving my tech 5 stars for doing a great job. Septic clean out, scraping, riser installation, inspection, and recommendations. He was courteous, professional, knowledgeable, and performed his job excellently. My one negative that had absolutely nothing to do with the tech and wasn't under his control was the scheduling. When I scheduled I was told I was 2nd on the schedule for the day of service yet I ended up being the last job he was sent to and it was late at night. read less

Had chris and Dakota out for a duct routing and repair, they were timely and price was very reasonable, would highly recommend them and will... read moreHad chris and Dakota out for a duct routing and repair, they were timely and price was very reasonable, would highly recommend them and will be using them in the future if needed. read less

Had chris and Dakota out for a duct routing and repair, they were timely and price was very reasonable, would highly recommend them and will... read moreHad chris and Dakota out for a duct routing and repair, they were timely and price was very reasonable, would highly recommend them and will be using them in the future if needed. read less

We were very pleasantly surprised that Hero Services LLC was able to send Chris M out to our home in such a quick manner the... read moreWe were very pleasantly surprised that Hero Services LLC was able to send Chris M out to our home in such a quick manner the next morning! He arrived exactly on time and was able to diagnose the problem and give us an understanding of what the problem was. He was very professional, kind, and efficient with his work! read less

Chris and Dakota came out the same day I called, fixed my HVAC problem quickly, and efficiently. They’re friendly to my kids and pets. Just... read moreChris and Dakota came out the same day I called, fixed my HVAC problem quickly, and efficiently. They’re friendly to my kids and pets. Just a real pleasure to work with. This is the second time we’ve had them out (separate issue). Honestly, my HVAC is 20+ yrs old, but they are keeping it going ‘TIL I can get a new one. read less

Hero Services is the absolute BESTChris M was my tech and he came out labor day weekend to repair my A/C , my son recently... read moreHero Services is the absolute BESTChris M was my tech and he came out labor day weekend to repair my A/C , my son recently had surgery and couldn't go without the A/C.Chris was here within 15 minutes after I spoke with the officeIf I could give more than 5 stars I wouldHighly recommended companyHighly recommend Chris for anything HVAC read less

Chris and Dakota came out and performed an annual inspection. They were very thorough. They found an issue that I didnt even know I... read moreChris and Dakota came out and performed an annual inspection. They were very thorough. They found an issue that I didnt even know I had and explained what we needed to do. I am very happy with the service from these two that I decided that I wanted to become a VIP member. Thank you guys for eveything you do and for keeping our HVAC system in tip top shape. read less

Dakota & Chris fixed our air conditioning issue and provided great service. They were very pleasant to speak with and work with. 🙂

Chris and Dakota came in a very timely manner after we had called Hero Services because of the heat not working properly. When they arrived,... read moreChris and Dakota came in a very timely manner after we had called Hero Services because of the heat not working properly. When they arrived, they were able to diagnose the problem quickly and then fix and test it. They are always very professional and kind to us. I would recommend them to anyone! read less

Thank you Hero Services. Justin and Adrian did a FANTASTIC job on the electrical work on the house. We will always use Them for all... read moreThank you Hero Services. Justin and Adrian did a FANTASTIC job on the electrical work on the house. We will always use Them for all the electrical work from now on. Hero Services, Justin and Adrian you all are AWESOME. 5 stars👍 read less

Chris and Dakota were outstanding. They provided exceptional service, and displayed courtesy and professionalism for the entire duration of the maintenance service. I would highly... read moreChris and Dakota were outstanding. They provided exceptional service, and displayed courtesy and professionalism for the entire duration of the maintenance service. I would highly recommend Hero Services. read less

We had a problem with our septic system. After only having the system in our new home for four years, the system was already... read moreWe had a problem with our septic system. After only having the system in our new home for four years, the system was already backing up. We hired Hero Services LLC to pump out the tank. The technician was prompt and very knowledgeable. He worked hard to not just pump the tank but to clean it out and set it up properly. I would recommend this company to anyone. read less

Our A/C went out on a weekend, and Chris and Dakota were there on a Saturday evening, within an hour of our call. They were... read moreOur A/C went out on a weekend, and Chris and Dakota were there on a Saturday evening, within an hour of our call. They were incredibly helpful, thorough, and friendly. They did a thorough inspection, laid out our options in clear English, and once we’d made our choice, they were there Monday morning to replace both of our HVAC units. The job was done cleanly, in a single day, and we’re very happy with the outcome. Definitely recommended. read less

Thanks Adrian and Benjamin for coming out and fixing my electrical issues. Fast and friendly. Will be using you in the future.

Chris, Dakota, and Jeff showed up on time and worked hard all day. We got a new HVAC system and a tankless water heater all... read moreChris, Dakota, and Jeff showed up on time and worked hard all day. We got a new HVAC system and a tankless water heater all in one day! The technicians were polite, explained everything they were doing, and did the work right! I’m very pleased with this company. Give them a call. You will not be disappointed! read less

Our A/C went out on a weekend, and Chris and Dakota were there on a Saturday evening, within an hour of our call. They were... read moreOur A/C went out on a weekend, and Chris and Dakota were there on a Saturday evening, within an hour of our call. They were incredibly helpful, thorough, and friendly. They did a thorough inspection, laid out our options in clear English, and once we’d made our choice, they were there Monday morning to replace both of our HVAC units. The job was done cleanly, in a single day, and we’re very happy with the outcome. Definitely recommended. read less

Tim R. fixed my shower and outside faucet beautifully. Next time I have a problem I will call Hero and ask for Tim.

I would like to thank Andrian, Dakota and Chris for the electrical work and Tim and Aaron for the plumbing work at First Calvary Baptist... read moreI would like to thank Andrian, Dakota and Chris for the electrical work and Tim and Aaron for the plumbing work at First Calvary Baptist Church. they done. a great job! THANKS!!! read less

absolutely love this company! they always come prepared, and if they dont have what they meed they get it and come back. Theyre quick and... read moreabsolutely love this company! they always come prepared, and if they dont have what they meed they get it and come back. Theyre quick and efficient! VIP club definitely worth it as well! once my year is up i am 100% doing the lifetime option. Theyre all friendly and whenever i have questions about what needs done they're able to answer it and explain of needed. read less

Chris and Dakota came out the same day I called, fixed my HVAC problem quickly, and efficiently. They’re friendly to my kids and pets. Just... read moreChris and Dakota came out the same day I called, fixed my HVAC problem quickly, and efficiently. They’re friendly to my kids and pets. Just a real pleasure to work with. This is the second time we’ve had them out (separate issue). Honestly, my HVAC is 20+ yrs old, but they are keeping it going ‘TIL I can get a new one. read less

Daniel found the source of the water leak I had in an outdoor underground pipe, he offered great options with pricing, then did a great... read moreDaniel found the source of the water leak I had in an outdoor underground pipe, he offered great options with pricing, then did a great job all on the same day. I will definitely use this company again. read less

Delors and Chris were very efficient and courteous

We had a rental home in knoxville that had a leak. We do not live in the area, so we were not sure where... read moreWe had a rental home in knoxville that had a leak. We do not live in the area, so we were not sure where it was coming from. We called the company who sent a plumber out and found the leak. It was fixed in a short amount of time. Area was left clean when he finished. If your in knoxville and need plumbing service, this is your go to. read less

I can't say enough good things about Hero Services. Dakota and Chris were not only professional, kind, and helpful, but incredibly diligent in their repair... read moreI can't say enough good things about Hero Services. Dakota and Chris were not only professional, kind, and helpful, but incredibly diligent in their repair of our A/C unit. They gave me multiple options on how they could service our system and answered EVERY question I had! I feel like I've known them for years! In the Summer of 2017, my wife noticed her hair was severely damaged and began to fall out. She researched the plausible causes and concluded it might be a hard water issue. We called Hero to have them test our water. What we found was shocking: - We had more chlorine in our water than the average public swimming pool. - The water hardness was off the charts. - And we had more traces of TDS (total dissolved solids such as metals, minerals, and ions) in our water than what was deemed acceptable. We agreed to have them install a whole-house water filtration system as well as a reverse osmosis unit in our kitchen for drinking water. With a 5 year old also in the house, it was a no-brainer. Today, our home remains safer and cleaner than ever before, providing worry-free water and a priceless peace of mind that has Hero Services at the top of my list to call for ANY need! THANK YOU!! read less

We had a leak from the water heater fixed by Pickette. The service was fast and efficient. A couple days later we discovered another leak... read moreWe had a leak from the water heater fixed by Pickette. The service was fast and efficient. A couple days later we discovered another leak in our crawl space. They sent another technician out, Jordan to assess the leak. They did not charge us an additional service fee. Jordan found our issue and called to explain the situation and options. They were able to get the work completed the next day! After repairs happened on the main issue, Jordan located and fixed additional issues. All work was explained prior to completing and done quickly and thoroughly. Jordan was kind, and respectful. He cleaned the area after completing his work. read less

Ben and Ryan were amazing. They were professional, friendly and prompt. They did a smoke test to determine the source of sewer gas... read moreBen and Ryan were amazing. They were professional, friendly and prompt. They did a smoke test to determine the source of sewer gas infiltrating my home. Within minutes the had investigated and found the source. Thanks Hero! I am now happy to live in my new home lol! read less

I am exceptionally pleased with Hero Services. Their employees are very professional and capable. Today, they did a routine maintenance on my HVAC unit.... read moreI am exceptionally pleased with Hero Services. Their employees are very professional and capable. Today, they did a routine maintenance on my HVAC unit. Chris and Dekota were the best. I so appreciate their kindness, expertise and attention to detail. I highly recommend Hero Services (and yes, Dekota is spelled correctly). Thank you very much!! read less

Tim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when... read moreTim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when I had questions. I would recommend Tim and Hero Services for plumbing related work. read less

Absolutely! We've used them for Electrical, HVAC & Plumbing! Even signed up for yearly service contact!

My thermostat was broken. Call Hero Services. Explain the circumstances. The technicians Chris and DAkota were very knowledgeable of their job. They were friendly... read moreMy thermostat was broken. Call Hero Services. Explain the circumstances. The technicians Chris and DAkota were very knowledgeable of their job. They were friendly and showed empathy for my situation. I highly recommend these technicians read less

Chris & Dakota arrived on-time and performed the HVAC on both units. They wore masks & shoe covers and took pictures so I could see... read moreChris & Dakota arrived on-time and performed the HVAC on both units. They wore masks & shoe covers and took pictures so I could see the condition of the unit in the garage attic. One of the things I like about this company is they inspect and inform. The home owner makes the decision without ANY pressure or up-sell. All work performed is documented so you know exactly up front what is to be done. And they stand behind their work. Check into the VIP CLUB option. It's a good idea if your older or not 'handy' with plumbing, electric, HVAC, etc. read less

I used Hero Services for the First time today and I will will most Definitely be using them again, Ben & Ryan were Very Professional... read moreI used Hero Services for the First time today and I will will most Definitely be using them again, Ben & Ryan were Very Professional and Knowledgeable about the Problem I was having. We ended up having Sink Faucet Replaced along with Bathroom Shower and Faucets. Ben & Ryan worked together very well and got the job done and made sure we were Satisfied with the Service.We also Developed a Leak after the work was Done and they sent a Technician out to Access the Problem which he didn’t find and then left.The next morning I contacted the Company to see when someone would get back out to fix the problem. I was told between 1-3 so I went ahead and called the Service Mgr and explained the problem with him and 30-45min later I got a call saying they were on the way.When they got to my house it was Robert and Jordan they both were Very Nice and Professional and went right to work to Solve the leak, The day before when they Replaced the Shower Valves and Shower Head and Faucet and also Replaced the Kitchen faucet because we were told that the issue of intermittently hot water was due to the Shower Valves. When Robert started diagnosing the problem he discovered that the Check Valve that was put inline with the Heat System had failed and at this point I was very disappointed with what had been done because I’ve been through the same situation before with a different company.Robert and I talked about what had already been done that didn’t even fix the Initial problem and he said he would discuss with the Manager about how to make the situation right. Robert and Jordan came back with the part and Robert talked to me and we discussed what the Manager decided to do to make things right. I was Satisfied after talking to Robert and what Decisions had been made to Make things right after the way we had been treated by Previous Company.I would Highly Recommend the Company for the Services they Offer, It’s very Rare that you find a True Honest Company that will Truthfully stand behind their work and Treat Customers with the Respect that they should. read less

Delors and Chris were very efficient and courteous

Thank you Hero Services. Justin and Adrian did a FANTASTIC job on the electrical work on the house. We will always use Them for all... read moreThank you Hero Services. Justin and Adrian did a FANTASTIC job on the electrical work on the house. We will always use Them for all the electrical work from now on. Hero Services, Justin and Adrian you all are AWESOME. 5 stars👍 read less

Trey - Thank you, you're AWESOME! I called Hero Services for my yearly plumbing maintenance check up. Trey came out on time and ready to... read moreTrey - Thank you, you're AWESOME! I called Hero Services for my yearly plumbing maintenance check up. Trey came out on time and ready to work, he finished my yearly maintenance and then I had a few other to dos... leaky disposal and a quote for installing two additional outside faucets. Trey worked up the quote and was able to perform the work immediately - amazing service! With Hero Services I really do feel like a VIP member! read less

Dekota and Chris have had to visit my HVAC a few times for different issues. They ALWAYS quickly identify the issue and come up with... read moreDekota and Chris have had to visit my HVAC a few times for different issues. They ALWAYS quickly identify the issue and come up with a solution. I appreciate the way they treat me and my HVAC and I highly recommend them to all friends and family! I'm glad I've kept up with my VIP service, really comes in handy. Thank you Hero Services for having awesome employees like Dekota and Chris! read less

I can't say enough good things about Hero Services. Dakota and Chris were not only professional, kind, and helpful, but incredibly diligent in their repair... read moreI can't say enough good things about Hero Services. Dakota and Chris were not only professional, kind, and helpful, but incredibly diligent in their repair of our A/C unit. They gave me multiple options on how they could service our system and answered EVERY question I had! I feel like I've known them for years! In the Summer of 2017, my wife noticed her hair was severely damaged and began to fall out. She researched the plausible causes and concluded it might be a hard water issue. We called Hero to have them test our water. What we found was shocking: - We had more chlorine in our water than the average public swimming pool. - The water hardness was off the charts. - And we had more traces of TDS (total dissolved solids such as metals, minerals, and ions) in our water than what was deemed acceptable. We agreed to have them install a whole-house water filtration system as well as a reverse osmosis unit in our kitchen for drinking water. With a 5 year old also in the house, it was a no-brainer. Today, our home remains safer and cleaner than ever before, providing worry-free water and a priceless peace of mind that has Hero Services at the top of my list to call for ANY need! THANK YOU!! read less

Keep their word- efficient and on time. Courteous and professional.

Dekota and Chris did a superior job doing our annual heating and air-conditioning check-up and maintenance yesterday. Austin did an excellent job doing our... read moreDekota and Chris did a superior job doing our annual heating and air-conditioning check-up and maintenance yesterday. Austin did an excellent job doing our annual plumbing check-up and maintenance. We are very grateful to have professional services from remarkable people. Thank you for being a company we can trust. read less

If I could give more than 5 stars, there is no doubt in my mind that Daniel H., Janet, and your team at Hero Services... read moreIf I could give more than 5 stars, there is no doubt in my mind that Daniel H., Janet, and your team at Hero Services would be deserving of it. Not only did Daniel H repair my leaky bathtub faucet and install a new shower faucet, he was kind enough to help us move a huge loft bed (to get to the back of the shower) in order to complete the task. Extremely professional, courteous, and the right man for the job. I will highly recommend Hero Services to all my friends, and they will be my first call for future needs! read less

David M. was prompt professional and knowledgeable. I would recommend

Our Technician Jordan was fantastic. The quality of the work is exceptional. You know that it is done correctly when Hero does it.No surprises -... read moreOur Technician Jordan was fantastic. The quality of the work is exceptional. You know that it is done correctly when Hero does it.No surprises - excellent value - highly professional. read less

My husband and I are so glad we found this service. Wonderful service to have. We purchased the life time plan. Chris the lead service... read moreMy husband and I are so glad we found this service. Wonderful service to have. We purchased the life time plan. Chris the lead service Technician and partner Dakota came to our house to do our free yearly inspection. So friendly and most important honest. We aren't really able to go up under our house due to back problems,and I know they did (after they had) I said I forgot to mention My nephew had did some work under there 2 yrs ago.A duct was loose,some water on a tarp,and maybe some mold.They said yes we saw where he repaired it but it's fine,and no leaks or mold. I mentioned for a month, air vents were blowing air twice as hard. It was because there was a leak in the air conditioning coil. Our unit is 22 yrs old and has been worked on 3x. They gave us a cheaper way to fix it etc. We went with a new unit.It was a great price for a Trane we chose.(my son checked other places) And wow they came a day later to install it. They could have easily gotten over us with things. Also, everyone at the office is very friendly too. Thank you hero Service for being a rare service to find these days. read less

Chris and Adrian did electrical work at our place. They did a great job, showed professionalism and quality work! All my outlets are now working.... read moreChris and Adrian did electrical work at our place. They did a great job, showed professionalism and quality work! All my outlets are now working. They explained the steps they were going to take and finished on a timely manner! My family could not happier. Chris and Adrian rock! Thank you! read less

They were extremely professional. They explained the work they were recommending and the price I was to expected to pay. Their work was excellent. Their... read moreThey were extremely professional. They explained the work they were recommending and the price I was to expected to pay. Their work was excellent. Their attitude was awesome, and I will use them again. I highly recommend Knoxville plumbing and especially Jordan and Daniel. Thanks read less

Thank you so much Chris M. & Dakota for your professional, honest & helpful advice after inspecting my HVAC system! It was nice seeing... read moreThank you so much Chris M. & Dakota for your professional, honest & helpful advice after inspecting my HVAC system! It was nice seeing Chris again after all these years. He and his Dad installed & maintained the Trane unit that he inspected 25 years ago. He is very well qualified since he grew up in the HVAC business & has been working in the industry for over 25 years! Dakota was also very knowledgeable & understanding as his apprentice! Thanks again🤓 read less

absolutely love this company! they always come prepared, and if they dont have what they meed they get it and come back. Theyre quick and... read moreabsolutely love this company! they always come prepared, and if they dont have what they meed they get it and come back. Theyre quick and efficient! VIP club definitely worth it as well! once my year is up i am 100% doing the lifetime option. Theyre all friendly and whenever i have questions about what needs done they're able to answer it and explain of needed. read less

This is my second time calling Hero Services. Both times I called I received a service call the same day. The first time... read moreThis is my second time calling Hero Services. Both times I called I received a service call the same day. The first time was for a gas line to be added for my new gas range. The second time was for a water leak in my kitchen ceiling. Both services were completed by Professional technicians who completed the service call promptly and cleaned up the work area. Great service! read less

I cannot say enough good things about the electrical service I received from Adrian. Hero Services has an excellent employee with this young man.... read moreI cannot say enough good things about the electrical service I received from Adrian. Hero Services has an excellent employee with this young man. He was kind, patient and made sure everything that I needed taken care of was complete. Hero Services has a real treasure with this young man. I’d be glad for him to come back anytime and do additional work for me. read less

Chris and Dakota came out and performed an annual inspection. They were very thorough. They found an issue that I didnt even know I... read moreChris and Dakota came out and performed an annual inspection. They were very thorough. They found an issue that I didnt even know I had and explained what we needed to do. I am very happy with the service from these two that I decided that I wanted to become a VIP member. Thank you guys for eveything you do and for keeping our HVAC system in tip top shape. read less

Tim R. Was my service man. He did everything perfectly. Even stayed with me while KUB did some work so that everything was explained to... read moreTim R. Was my service man. He did everything perfectly. Even stayed with me while KUB did some work so that everything was explained to me and it was handled correctly. He is a very kind and gentle man that really cares for his clients. A+++++ For this company and their staff. Brittany and Janet were awesome as well! read less

Chris, Dakota, and Jeff showed up on time and worked hard all day. We got a new HVAC system and a tankless water heater all... read moreChris, Dakota, and Jeff showed up on time and worked hard all day. We got a new HVAC system and a tankless water heater all in one day! The technicians were polite, explained everything they were doing, and did the work right! I’m very pleased with this company. Give them a call. You will not be disappointed! read less

Dekota and Chris did a superior job doing our annual heating and air-conditioning check-up and maintenance yesterday. Austin did an excellent job doing our... read moreDekota and Chris did a superior job doing our annual heating and air-conditioning check-up and maintenance yesterday. Austin did an excellent job doing our annual plumbing check-up and maintenance. We are very grateful to have professional services from remarkable people. Thank you for being a company we can trust. read less