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We are rebranding to GoHero Home Services. New Website Coming Soon!

About hero services

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About Hero Services

Hero Services began serving the Knoxville area in 2004 as a new construction plumbing company. Founder and Air Force veteran Robert Keith had a mission to provide high-quality service with a positive, drug-free environment for clients and employees alike. The company transitioned to service and repair in 2013 under the name Knoxville Plumbing. In 2018, Knoxville Plumbing acquired J&J Septic, a septic pumping service with 17 years of experience in the community. The company became Hero Services and added HVAC and electrical services in 2019, led by technicians with over 30 years of experience.

THE HERO SERVICES MISSION

It is our goal to provide the most innovative and highest quality services. Providing peace of mind for you as our client and us as professionals, while we exceed your expectations of customer service

The Hero Services Vision

To grow by being the best service company our clients have ever had in their home. Continue to be the best workplace for our veterans and anyone who shares our values. Impact the lives of heros in our community by supporting military and first responder causes.

OUR SERVICES

Plumbing

Plumbing

Residential & commercial plumbing services. Serving you from little faucet repairs to commercial repipes

HVAC

HVAC

Residential & commercial HVAC services. From maintenance, repairs, replacements, and indoor air purification services.
Electrical

Electrical

Residential & commercial electrical services. From replacing plugs to entire commercial rewires.

Pumping

Pumping

Residential & commercial septic tank services and commercial grease trap services.

WHY CHOOSE US?

There are quite a few service contractors operating in Knoxville, providing installation, maintenance, and repair services to commercial and residential customers. With this in mind, you may be asking yourself why you should hire Hero Services in Knoxville, TN to take care of your needs, in preference to another company in the area. To help you make the right decision (hiring us of course!), we have listed the key benefits of working with us rather than one of the other service companies in the area of Knoxville, TN:

Available 24/7

Our professional office staff and technicians are always ready to serve you in Knoxville, TN. We are awaiting your call 24/7.

Licensed, Insured, & Bonded​

Hero Services in Knoxville, TN, is licensed, bonded, and 100% insured. We guarantee the safety of our staff, technicians, and of course, our clients as well.

Professionally Trained

Our highly experienced technicians are the reason that we are able to provide such a fantastic range of high-quality services in Knoxville, TN.​

Veteran Founded

As a veteran, Robert Keith has sought to transfer the military’s values of discipline, honesty, and pride to his work. Our mission here at Hero Services in Knoxville, TN, is to apply those same values when serving our clients.

Background Checked & Drug Tested

All of our technicians are background checked to ensure you that whoever we send to your home are technicians you can confidently trust to serve you.

What Our Customers Say

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LIMITED TIME OFFERS

Here in Knoxville, Tennessee Hero Services, we aim to help our customers as best as we can. As a Veteran-Led Business, we served our country now it is time to serve you. Below are some limited time offers for you to enjoy. Get them now before it is to late.

Financing

Are you looking for budget-friendly financing for your home? Then, expand your purchasing power with Promotional Financing through Synchrony!
Financing

Frequently Asked Questions

Instead of charging by time and material, where you don’t know what the price is until we’re done. We do StraightForward pricing. That means there are no hidden fees. Parts, labor, supplies, warranties etc. are all given in one price before we start the work. So, the price you approve is the price you pay.

Estimating a job accurately is impossible without seeing it ourselves. In our experience giving a ballpark price ends in one of two ways

1. We quote it too high and you choose another provider, based on misinformation.

2. We quote it too low and you will be upset when you find out the real price. We find it best to send a technician to you to assess the situation and give you a straightforward price that you can rely on

Yes. We are fully licensed and we will do every job up to code.

Our trucks are fully stocked to handle every common issue and over 90% of every other situation. That way we can save you time and money.

Yes. We have easy to apply for financing options. There are several to choose from including 0% interest and same as cash. There is no need to wait for that repair or replacement. Apply today.

Didn't Find the Answer?

We are easy to reach by phone, through e-mail, and in person. If you have further queries, please feel free to contact us, and we will be more than happy to assist you.

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THE VIP CLUB

Monthly

VIP PLAN
$ 9
95
  • Plumbing Maintenance
  • Electrical Maintenance
  • Discounted Septic Pumping
  • Extended Warranties
  • Discount on Services
  • Home Value Booster
  • Heating Tune Up
  • Cooling Tune Up
  • Front of Line Service
  • Service Fee Discount
  • Exclusive Promotions
  • No Contract

LIFETIME

VIP PLAN
$ 495
  • Plumbing Maintenance
  • Electrical Maintenance
  • Discounted Septic Pumping
  • Extended Warranties
  • Discount on Services
  • Home Value Booster
  • Heating Tune Up
  • Cooling Tune Up
  • Front of Line Service
  • Service Fee Discount
  • Exclusive Promotions
  • No Contract

Yearly

VIP PLAN
$ 120
  • Plumbing Maintenance
  • Electrical Maintenance
  • Discounted Septic Pumping
  • Extended Warranties
  • Discount on Services
  • Home Value Booster
  • Heating Tune Up
  • Cooling Tune Up
  • Front of Line Service
  • Service Fee Discount
  • Exclusive Promotions
  • No Contract

Terms & Conditions: The V.I.P. Club is not a contract; you can cancel at any time. Dues collected before cancellation will not be reimbursed. Discounts are for future services only, not on day of joining. The membership dues must stay up to date for the benefits to be valid. The V.I.P. Club is transferable, 1) if the new homeowner will continue the monthly fee to maintain the membership 2) if the client transfers to a new residence. Drain stoppages are not included in the extended warranty. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, fire, flood or other acts of God will not be covered. Recurring services are performed once per year for each membership.

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go hero protection new logo

GO HERO PROTECTION PLAN

Plumbing Maintenance

Regular maintenance will reduce plumbing emergencies.

  • Plumbing Inspection: Prevent disastrous water leaks or drain clogs by identifying concerns proactively.
  • Water Heater Flush/Descale: Increase your energy efficiency and life of your water heater.
  • Drain/Septic Treatment: Prevent drain clogs with our BioOne drain treatment to rid your drains from
    fats, oils, and grease.
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HVAC Maintenance

Extend the life of your system while avoiding unexpected breakdowns with your HVAC system.

  • HVAC Inspection: From indoor air quality and system health to thermostats and more.
  • Heating Tune-Up: Check the main electrical components, test all safety components, check coils & ducting, and remove surface debris.
  • Cooling Tune-Up: Check the main electrical components, check refrigerant levels, check indoor and outdoor coils, and remove surface debris.
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Electrical Maintenance

Ensure safety while also keeping your home up to date on the current codes.

  • Electrical Inspection: Inspect electrical according to manufacturer specifications and local codes
    and also perform a fire risk and hazard evaluation.
  • Test Electrical Components: Test batteries and proper function of smoke detectors, and replace
    owner supplied light bulbs up to 10ft of height.
  • Clean Debris: We will clean any surface debris from the electrical panel and other components.
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Benefits

Our Protection Plan Is a Maintenance Program For Your Home and it provides the listed benefits below.

  • Extended Service Warranties: Extend our base warranties by 3 years on services that include
    parts. Exclusions apply.
  • Increased Energy Efficiency: By maintaining your utility systems you will prevent any
    decreased efficiency.
  • Extend The Life of Each System: By maintaining your utility systems you will extend their life
    and reduce breakdowns.
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$990
LIFETIME

$240
YEARLY

$19.90
MONTHLY

Terms & Conditions: The GoHero Protection Plan is not a contract; you can cancel at any time. Dues collected before cancellation will not be reimbursed. The membership dues must stay up to date for the benefits to be valid. The GoHero Protection Plan is transferable, 1) if the new homeowner will continue the membership dues to maintain the membership 2) if the client transfers to a new residence. Drain stoppages are not included in the extended warranty. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, fire, flood or other acts of God will not be covered. Recurring services are performed once per year for each membership. Refunds/Discounts will not be given for unused services.

MEET THE FOUNDER

Robert Keith

Hero Services Founder

Robert Keith began his career in plumbing while serving in the United States Air Force, receiving his training at Sheppard Air Force Base. After 4 years as a plumber and pipefitter, he served 7 years as an instructor for the Air Force Civilian Service. Robert has experience in utilities, industrial, residential, construction, service, and repair. He has been trained and certified with items such as Uponor Pex, Tracpipe, propress, and megapress, and has received master plumbing licenses in three different states. In his 30+ years of experience, Robert has sought to transfer the military’s values of discipline, honesty, and pride to his work. At Hero Services in Knoxville, TN, our mission is to apply those same values when serving our clients.

R. Keith

2023 Go Hero Brand Guideline 1 2
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Robert Keith

Hero Services Founder

Robert Keith began his career in plumbing while serving in the United States Air Force, receiving his training at Sheppard Air Force Base. After 4 years as a plumber and pipefitter, he served 7 years as an instructor for the Air Force Civilian Service. Robert has experience in utilities, industrial, residential, construction, service, and repair. He has been trained and certified with items such as Uponor Pex, Tracpipe, propress, and megapress, and has received master plumbing licenses in three different states. In his 30+ years of experience, Robert has sought to transfer the military’s values of discipline, honesty, and pride to his work. At Hero Services in Knoxville, TN, our mission is to apply those same values when serving our clients.

R. Keith

2023 Go Hero Brand Guideline 1 2
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WANT TO TALK WITH US?

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Any questions or concerns?

Before You Go!

Last Chance to Take Advantage of Our 0% Financing

Say yes to our 0% financing offer and enjoy the freedom to pay for your purchase over time without worrying about added interest charges.

Schedule your appointment now and be one of our VIPs!