What Our Customers Say

Very competent and timely. It's nice to have options and choices. Riley was great!

Very skilled workers. Fixed the leak and some other issues without any trouble. Would absolutely recommend.

Professional plumbing and electrical work. Five Star Review. They get the job done right!

Packing peanuts jammed down the kitchen sink, don't ask. Called Hero plumbing, they came out fast and did solid work for a fair price. Ben and his partner were super friendly and knowledgeable. Tremendous work, I highly recommend hero plumbing!

Prompt, considerate, efficient service for your home requirements

Great service!

My surge protector went up in flames, and hero services was out here first thing in the morning right at the crack of dawn.

Can't say enough about Hero Services. I had multiple issues at my newly purchased cabin in Gatlinburg: HVAC, SEPTIC, ELECTRICAL. Anthony, Tristen, Tim, and Robert plus their colleagues were professional, thorough, quick and genuinely nice people. I was able to schedule work within 1 day. Highly recommend Hero Services.

After being without air conditioning for two of the hottest months of the year, Hero was able to get this fixed fast. My other repair guy was taking his time. They treated me with respect and were very professional. Got their maintenance service also.

The men from Hero Services were on time and so pleasant. The work was accomplished in a timely manor and I highly recommend them!

Hero Services is the very best. Showed up early and we'll prepared and let me know everything as far as findings and price. So very satisfied and will use them again.

Waiting to see what happens to my request.....

Hero Services has been my plumber for many years and when I have a problem they are fast to resolve it. Today Jordan W. came and took care of my faucet problem. Jordan was very polite and professional in dealing with me and would give him 10 stars in a review. I recommend Hero Services to any and every one who need quality work done. Karl Wellmann

A company I'll definitely be using again.

Tim R. Was my service man. He did everything perfectly. Even stayed with me while KUB did some work so that everything was explained to me and it was handled correctly. He is a very kind and gentle man that really cares for his clients. A+++++ For this company and their staff. Brittany and Janet were awesome as well!

Chase and Anthony were 2 hrs ahead of their arrival time, unlike another company who never showed for two appointment times. Very professional, fast and efficient. They charged $260 to unclog my toilet line, which seems high until you see how quick and hassle free they make it, and I didn't have to worry about me damaging anything myself had I attempted the same thing. Definitely recommend this company.

They are very prompt, reliable, very reseonable price and nologeable. Very respectful and trust worthy. couldn't ask for a better experience.

After our positive experience with Hero Services in the past, when a plumbing issue cropped up that I could not DIY myself out of, we called on Hero again. It was like a re-play of our first service cycle. Everything went as planned, the tech (Aaron) was a total pro every step of the way and our situation was resolved promptly. Aaron went above and beyond as well. When asked to provide estimates on a number of other lingering plumbing issues, Aaron provided the estimates along with some options going forward. That and the JPG image files of the completed work that arrived via email with my invoice only further cemented our admiration for Hero Services. Thanks to everyone at Hero!

Thank you so much Chris M. & Dakota for your professional, honest & helpful advice after inspecting my HVAC system! It was nice seeing Chris again after all these years. He and his Dad installed & maintained the Trane unit that he inspected 25 years ago. He is very well qualified since he grew up in the HVAC business & has been working in the industry for over 25 years! Dakota was also very knowledgeable & understanding as his apprentice! Thanks again🤓

I called to have a new light fixture installed in place of a ceiling fan and to also install a dimmer switch. Rob and Michael did a fantastic job! They were very polite/courteous. They performed the work as requested and did it with pride. I would highly recommend Hero Services! I also want Hero services to know Rob and Michael are top notch and they have 2 great employees working for them.

Jordan and Trey were excellent!

After having a couple of businesses give quotes for a new water heater, HERO was without a doubt the best business with response time, professionalism, email quotes, phone communications, and how clean and tight the job was when completed. I would recommend them as one of the best in the business.

I am very happy with their service. Joey H and Jonathan were very professional and nice. They were here over two days installing 2 new toilets, kitchen faucets and a tankless water heater. I highly recommend this company to anyone.

Aaron and Aaron did a great job and were great to work with!

This is my second time calling Hero Services. Both times I called I received a service call the same day. The first time was for a gas line to be added for my new gas range. The second time was for a water leak in my kitchen ceiling. Both services were completed by Professional technicians who completed the service call promptly and cleaned up the work area. Great service!

Follow-up: Hero Services is amazing! What other company would do something like this to keep their customer happy? Hero Services came back and made it right! A representative came onsite to looked at the end product and listen to me. Just as all Service Hero staff, he was professional and enjoyable to talk with. After listening to me, he mentioned that he doesn't think I will ever be happy with the current shower and is willing to replace it with a different one. I was willing to work with them and forgo some of my wants with the hope they would fix some of the items that upset me. Instead they pulled out the newly installed shower & replaced it! I am happy with my new shower and have no complaints. A friend asked me if I would ever use this company again. "Absolutely" I replied! Hero Service saw I was not happy with the job. They ripped out a newly installed shower and replaced it. That's Amazing! I will only use Hero Service for all my plumbing, and other needs. Thank you Hero Service! Please note: I believe keeping the original post below benefits the public and Hero Service. It helps depict the measures Hero Service will take to make a customer happy. Seriously, I don't think any other company would do so much to keep a customer happy. Original post below: The good: Onsite techs are good, courteous, and seem to care. The phone support staff is amazing! I would hire any of them on the spot. My previous experiences with Service Heroes have been pleasant. The most recent project is by far the most expensive I've had with Service Heroes. The other: Hero Services is upfront on the fact they are above average price. I feel it is worth paying for quality, honesty, and timeliness. They failed on all three of these with my recent experience. Four times the new shower came in damaged. Hero Services then changed suppliers on me. They said it was an "upgrade". Weeks later I still don't have a functioning master shower. The last time they came they installed a shower. They said there were just a few small items to finish. HOWEVER, they then say they will be back in a week to finish. Excuse me! I'm out of a bathroom. They originally cancelled my scheduled day one. And then Service Heroes thinks it's okay to finish the finishing tasks a week later! I have a small house. Every time they come I have to dust and wash everything. Construction dust is not good for my family's health. The shower looks terrible and is small. I ended up paying for a downgrade. I've taken numerous days off work and they cancelled or didn't finish the job. Their supplier issue is apparently my problem and they made me aware of that. It is worth paying a premium for quality products, services, and timeliness. Service Heroes has failed me on all of these items. And one last item, I live across the street from their office. Yet everyday they showed up it wasn't an early start.

I cannot say enough good things about the electrical service I received from Adrian. Hero Services has an excellent employee with this young man. He was kind, patient and made sure everything that I needed taken care of was complete. Hero Services has a real treasure with this young man. I’d be glad for him to come back anytime and do additional work for me.

Professional, quick, and reasonable. Will definitely use again.

They were committed to their job. Very professional, easy-going, and did a wonderful clean job. I recommend this company for anyone who is looking for home repairs.

If I could give more than 5 stars, there is no doubt in my mind that Daniel H., Janet, and your team at Hero Services would be deserving of it. Not only did Daniel H repair my leaky bathtub faucet and install a new shower faucet, he was kind enough to help us move a huge loft bed (to get to the back of the shower) in order to complete the task. Extremely professional, courteous, and the right man for the job. I will highly recommend Hero Services to all my friends, and they will be my first call for future needs!

David & Ben were super professional & were the only provider out of 5 that could fix our problem! they seemed to really care & were determined to fix the problem for us. I would highly recommend this company!

Have hero for annual check ups on equipment plumbing lines. Arron And Riley were out to check plumbingWere polite and explained everything they were doing. Quoted a couple things that could be done but weren't pushy.

Had chris and Dakota out for a duct routing and repair, they were timely and price was very reasonable, would highly recommend them and will be using them in the future if needed.

Very professional and personable. Glad I contacted them.

Aaron did several much needed projects and was very thorough.We are very pleased with his work on our old house plumbing.

I was impressed by Gohero services arriving on time and their professional way they went about their business diagnosing and replacing breakers that went bad. Yes, I would recommend them.

We had HERO Services come out on Wednesday to change the bulbs in our tall ceiling. Michael S and Richie O came out and were able to change 2 lights. The other ones were too high and we were told that they would have to come back the next day with a longer ladder in order to complete this job. We appreciated their honesty about telling us up front that there would be an extra charge for bringing a different ladder. We agreed to this.The next day right on time Michael S and Richie O showed up and not only did they bring the extra long ladder, they brought another Technician named Kevin to act as a guide while Michael & Richie maneuvered the ladder around. Our lights were all changed and the HERO Services Team carefully took the ladder down and out of our house. Once again HERO Services did an outstanding job and gave us excellent customer service. Thanks again to the Team of Michael S, Richie O and Kevin.

All on time and always professional , you pay for what you get. Affordable and reliable service!!!

AMAZING COMPANY!!! Keagan and Kevin were soooo nice!!! They were both very professional, kind, and efficient!!! Fixed our problem super fast! Great communication with company, we called and they came out the next day! I'm picking this company every time! Thank you!

Trey - Thank you, you're AWESOME! I called Hero Services for my yearly plumbing maintenance check up. Trey came out on time and ready to work, he finished my yearly maintenance and then I had a few other to dos... leaky disposal and a quote for installing two additional outside faucets. Trey worked up the quote and was able to perform the work immediately - amazing service! With Hero Services I really do feel like a VIP member!

I used Hero Services before on a pretty tough job and thought they did great and were reasonably priced. On 4-4-23 I used them again after I ran over a riser and figured we would replace it and pump the tank. The tech said it would cost me over $700 plus dollars to pump my tank. Needless to say I said a firm no on the over priced tank pump. I got online and wrote a review. A rep actually called me and explained the tech’s quote and what he was thinking which made sense. He then offered me a $350 dollar tank pump which is the standard in my area. They didn’t have to do that, I mean the review I wrote wasn’t the worst. Still they went out of their way to keep a customer which makes it a stand up business and I appreciate that. Not only that, they also do a good job.

The water pressure valve in our house wasn't working causing a lot of issues. We called GOHERO Home Services and they sent Mr. Aaron Haun who came and replaced it in not time, very professional, on time and answered all my questions. After a very bad experience with HEP we were a little cautious to hire another plumbing company but I can't be happier with the choice, GOHERO will be the company to call from now on. I highly recommend their services.

Fixed my busted water spigot and it's better than my original hardware. Great techs with great attitudes.

Anthony was very nice and helpful with information. He did an excellent job.

The HVAC technicians were on time and very knowledgeable. Would recommend for anyone looking for a great service experience.

AC was not working and the Hero associate fixed it quickly!

Came out same day Richie was awesome!

Had all coper water lines replaced with pex pipe. Chad Wilson &RJ Trim TOP NOTCH JOB! These guys know there stuff! VERY pleased!

I have used Hero Services for years, and becoming a lifetime member was one of the best decisions I made when we bought our current house. They come annually to check the plumbing and flush drains and have always fixed issues we've had, from burst pipes to replacing a garbage disposal, in quick and effective fashion. Now that they do HVAC work as well, I am especially glad to rely on them.

Chris and Dakota came in a very timely manner after we had called Hero Services because of the heat not working properly. When they arrived, they were able to diagnose the problem quickly and then fix and test it. They are always very professional and kind to us. I would recommend them to anyone!

Heith was professional, timely, Incredibly Knowledgeable and a credit to your company.

We moved to Louisville, TN in June of last year with the purchase of our new home. All was well, except the fan in the master bedroom had issues. Not wanting to fool with electricity, and not knowing electrical service I searched the web and found Hero's Electric out of Knoxville with exceptional reviews. Called on Thursday and a technician was at home by 10 am the next day. The technician-David- was super personable, professional, efficient and extremely knowledgeable. Diagnosed the issue, quoted a price, and now the master bedroom is ready for summer! My wife will be so happy! Its rate today for a company to live up to expections; Hero exceeded my expectations! Beyond satisfied! Even got tips on great restaurants in Maryville and Knoxville. I'd give 10 stars if I could! Thans Hero for exceptional service! David wis awesome!!

Thanks Adrian and Benjamin for coming out and fixing my electrical issues. Fast and friendly. Will be using you in the future.

Septic Tank Pump, company was very professional, they text and email all scheduling. Techs that completed the project were very professional and efficient

I would like to thank Andrian, Dakota and Chris for the electrical work and Tim and Aaron for the plumbing work at First Calvary Baptist Church. they done. a great job! THANKS!!!

Five stars for two conscientious, pleasant, intelligent and courteous young men, Rob and Michael, who were a pleasure to meet. They did an outstanding job. We had a routine check up.

Zach and RJ replaced two toilets in my house. They were both very friendly and respectful. The work was done well and in a timely fashion. They cleaned up everything before leaving. Great job!

Hero Services provides the best customer service for all home systems. I had my annual electrical systems inspection recently. My HERO technician arrived on time and noticed that there was voltage fluctuation in my circuit breakers. He quickly went to the HERO supply depot and replaced the breakers. He also noticed that the ground wire for my natural gas intake was severed and reconnected it to the ground post.I can always count on HERO Services to provide first-rate expertise and service.

I have been in my home for about six years now and had not had the septic tank pumped until now we started having issues so we called around and finally got a hold of Hero services Connie answered the phone very professional they sent a young man named Anthony out and he pumped the septic tank for us did a great job the professionalism they all show was great I highly recommend Heroes services and will call them back if and when I need them again by the way the way they answer the phone is great they put a smile on my face

Rob R was on time and had the problem handled quickly. He was personable, friendly and knowledgeable. I highly recommend Hero Services. 5 stars.

Had problems with my panel and they came right out and help me

Always on time or early to do the work. Surpassed themselves by calling two day's early to do work. Levi who had done the original work was scared he had done something wrong. He had not we had added garage doors which required an additional circuit and outlet boxes. Another save by Hero Services since the original contractor did not wire electrical outlets in the garage. Neither did he provide plumbing. Both of which Hero Services did quickly and expertly. We plan on utilizing Hero Services for all our Electrical HVAC and plumbing work. They are truly HEROES

Great job; incredibly professional!

I called and they told me they could come today. Called me right back and said they could come now. I was immediately impressed with how fast they are. I didn't know where my septic tank was and Anthony found it for me fast and did a great job with my septic tank! I would recommend their services to anyone! Anthony was fast, professional, friendly and had great advice for septic upkeep for me. I will definitely continue to use this company

These guys are awesome. Helping us getting out to a home we're looking to buy and we're very thorough. Went above and beyond our expectations.

Highly recommend these guys. They installed our tank less hot water heater. They came when they said they would, they were respectful of my home, the office let you know when they were on their way and paid a fair price. Very pleased.

Technicians were knowledgeable and professional.

Awesome experience from start to finish. Dakota was very professional and explained everything he was doing. As a former military service member I could really see that employees are held to a high standard. Thank you and we look forward to future services.

Levi was very professional and got to work right way after arriving. He quickly found the problem and resolved it. I'll definitely use Hero Services again in the future.

Jordan and Ryan did a great job! Very professional and knowledgeable!

Keagan & Kevin were an Absolutely Great Team! Our vent looks GREAT! They were both very Professional, Kind, Reliable, Honest and Positive! They fixed our problem very Quick & was Very Efficient! This company had Great Communication and was the First Company we spoke to after many calls, that would come fix our Business Vent! They got to us the Next Day, called us before arrival time, very fast in email & responses. When these two showed up they knew exactly what we needed, went and got the part and fixed it in the same day! What a Great Company! This will be our go to company for all Future needs! Great Job GoHero!!!!!

Chase and Anthony were both professional, friendly and helped me out a bunch! I wasn't sure what the issue was when they arrived and really helped narrow it down. Thank you guys!!

Anthony came out to locate our septic tank and did a great job! He is very professional and provided pictures to explain the services we need. We are looking forward to working with him on our project.

Excellent work by Aaron T! Great company and great service.

Jordan and Riley replaced my instant-heat water heater and my water softener system. As all of my “‘Hero’s, these men are capable, efficient, friendly, knowledgeable and very professional. I am pleased with their work, the products, and how everything looked when they were finished.I highly recommend Hero Plumbing! ‘

I recently had some work done and the whole process was smooth and professional. Nathaniel Collins was very kind and helpful and was especially attentive to my requests and needs.

Techs showed up on time. Very professional. They diagnosed the problem and fixed it. It was a very reasonable price. They also cleaned up after the project was completed. I highly recommend this company. I will also be using this company from now on for the other projects needed to be done.

We had Richie and Keegan stop by to give us an estimate on doing an electrical upgrade. My husband and I were both very impressed and appreciative of the professionalism and friendliness of these two young men. When we decide to have the work done, Hero will be strongly considered because of the representation of these two.

Michael and Kevin did a top notch job. Very professional and explained everything to me in easy to understand terms. Highly recommend.

called for HVAC maintenance - Dekota N. arrived on time and was personable, courteous, and professional. He completed the maintenance satisfactorily and without delay. Will use HERO Services again.

Anthony arrived on time and explained everything he was doing, everything recommended, and all the pricing involved. We appreciated them being on time and working so quickly to get the whole job done. They even backed a huge truck into the yard and made sure to avoid any damage to the yard and my blueberry bushes! Will definitely be using Hero Services in the future!

Landon showed up earlier than expected. This was such a relief! He was fast, intelligent and friendly. The prices are well below other companies and I will only hire your company from here on out. Your business is a blessing!

Highly recommend Hero Services!! Very professional, knowledgeable,timely, thorough, and friendly. I appreciated the text alerts letting me know when they were on the way and provided name and photo of the person who was assigned to my job. During the recent flooding in Clinton my basement turned into and indoor swimming pool. The flood waters reached the back of my house and backed up through my plumbing into the basement. Daniel H was very patient and helpful with answering all my questions and provided a step by step plan to address my plumbing repair needs. I will definitely use Hero Services for any future plumbing needs.

We have used Hero services on 2 different occasions. This company has been fist class from there scheduling, staying in contact through text, and great techs that are very respectful and very thorough. I highly recommend this company. Thanks Hero services for another job well done at my home.. Thanks, David

We had a leak from the water heater fixed by Pickette. The service was fast and efficient. A couple days later we discovered another leak in our crawl space. They sent another technician out, Jordan to assess the leak. They did not charge us an additional service fee. Jordan found our issue and called to explain the situation and options. They were able to get the work completed the next day! After repairs happened on the main issue, Jordan located and fixed additional issues. All work was explained prior to completing and done quickly and thoroughly. Jordan was kind, and respectful. He cleaned the area after completing his work.

This is the second time they have come to fix a plumbing issue at my home. the first time was to replace the pressure relief valve that had gone bad and today they had to replace an outside facet that was bad. I am very pleased with the quality of work they have done and they have been very knowledgeable of what they are doing. Very pleasant and well mannered Would highly recommend them.

Hero Services were excellent and my technicians, Levi and Richie, were helpful, honest, and overall outstanding. I highly recommend Hero Services for any future work needed at your home. We were in a pinch on a Friday afternoon and did an amazing job!

great job to fix sink and other problems

They came out and gave an estimate on a great deal of work we need. They were extremely friendly, knowledgeable, and professional. I couldn't ask for better service. I dealt with Rob and Keegan. We will be using them as soon as we get the financing up. I am so impressed with the quality of these guys. I will be using Hero Services for all of my heating, plumbing, and hvac needs.

Tristan was so professional and respectful. He went above and beyond to make sure our family was taken care of when our air unit went out . As a mom of a medically fragile child that depends on air as her body can't regulate her own temperature, it touched my heart how he and this company went out of the way to keep her safe .

Veteran owned and great service. If there is better service, I don’t know what it is.

William is awesome!

Everyone i spoke with at Hero services put my problem at the top priority level! They went above and beyond to resolve my issue as fast and professional as can be! Very glad I listened to other reviews and gave them a try!! They have a new customer for life!!

Prompt, cheerful, professional service from Chris M. Couldn't have been more helpful and I recommend him without reservation.

Will, Randy and Ryan did a great job explaining what the issues were and getting it fixed quickly. they were friendly and professional every visit. they were able to create different quotes and pointing out what my house needed. I highly recommend them for any plumbing or water issues.

Technician came when scheduled and completed all tasks thoroughly! Cleaned up after!

Zachary W. came by for my annual plumbing maintenance and was very helpful and thorough. I was pleased with the details and options he shared that would allow me to upgrade plumbing and water filtration. He was helpful but did not push for sales.

Daniel and Aaron were true professionals. They went the extra mile to satisfy a rather picky customer (myself), through a gas line re-pipe. I would recommend these two technicians and will use them again.

I had a great experience using GoHero Home Services. Zachary W was very professional and knowledgeable and provided me with many options for repair services.

Hero Services is exceptional at what they do!

Keegan was professional and courteous, and quickly fixed the problem.

Garage utility sink install. The 2 man team were very professional and respectful and maintained the attitude of going above and beyond.

The technicians were very responsive and professional. They diagnosed the problem right away, and fixed it quickly and efficiently. They were very respectful from beginning to end. I very much appreciate their service.

They are always on time and tell you want they are doing

Arrived on time, finished on time. Courteous and professional. Worked on first try!

Fantastic employees that are professionals in the trade highly recommended

I had two services scheduled for the same day, which was perfect! The electrical maintenance check was completed with me tagging along asking questions- everything was answered and explained fully. Great experience! I had asked for an estimate of a plumbing issue, but Jordan and Evan were able to assess, give me an estimate and complete the work the same day! Excellent service!

Great professional guys that came out and incredibly pleased with the service they provided. I would definitely recommend using them

Very knowledgeable and professional team. They did great work. Would definitely recommend.

Requested service to fix a leak under our kitchen sink.Arron came out and was very Professional, explained everything and did an exceptional job and the price was well with in our budget! Thank you Hero for having Arron come out and fix our leak!! We are more than happy! *****5***** Five Stars!!

Hero services has helped us over the years and I can't say enough about how wonderful they are. They installed our R.O. Water system and generator and today they set up a natural gas grill. Thank you Hero Services.

As a veteran myself I would recommend this company for all of your maintenance needs. They don't price gouge you and are very responsive to any questions you have. Will be calling them from now on for all my AC/Heating needs.

A/C unit wasn't blowing cold air. The technicians, Michael and Mike came to look at it. They were very professional and friendly. Found the problem and repaired it very quickly. I could not be more pleased with their professionalism. I will definitely be using Hero Services again.

Friendly, efficient and very professional.

Great company to use! I recommend this company to all my customers in East tn

Dakota N was on time, respected my home and was friendly and curtious. He clearly explained what he would do and what he found. Lisa L.

Hero Services were great and Randy the technician was excellent. Only company I could find that was able to come out same day to fix our problem. Recommend!

Anthony was very professional and did his work in a timely fashion!

Chris and Dekota are a great team. They are friendly and knowledgeable. Chris went the extra mile to return to our new place when we put in a call late on Friday night. He was able to come right out and assess the simple fix to get our heat up and running.

We had a complete mess! They did a great job. They showed up on time, explained what they needed to do, very professional and easy to work with!! We would use them again!!!

Needed a hot water heater replaced and needed it today. Daniel of Hero Services came out, removed the old system, and installed a new one. Other companies would only come out to estimate and come back later to do the job. Daniel was very personable and professional. We were very pleased. Second time to use Hero Services. This time was electrical work. Added a new outside outlet and finished garage wiring that had been left incomplete by earlier worker. Was very pleased with Levi and Nick. Would certainly call them again if more work is needed.

Great experience. Very professional and friendly.

great service

Stay with the problem till it was right.

Hero services once again did a great job for us. They arrived on time and were very professional and polite. They installed a new gaspack HVAC system and took time to expain everything to us and clean up the job site when they were finished. Great company!

had some electrical issues that was making it hard for our pump to do the pumping. so Levi came out to fix the problem we had with our outside electrical. He did a great job explaining everything and getting the work done.

Keegan Katz and Levi McGhee made 2 trips to our home. The first was for our annual electrical inspection. The returned the following day to complete necessary repairs to a bathroom exhaust fan and upgraded several electric breakers. They were very punctual, professional, knowledgeable, were able to complete all work quickly, efficiently and cleanly. I would not hesitate to recommend these guys to anyone in need of electrical work!

Jordan and Lucas were awesome! They found the best way to install my bathroom sink and were honest and direct with what needed to be done. Thank you!! 🙏😊

Excellent fast service from start to end! Called on a Saturday expecting slow service but they were very fast and professional. Chris M was are technician, he was very knowledgeable and professional. I will be using them again for any work I need done!! Couldn’t be more impressed.

From the initial phone call until the pump/cleaning crew; they all were very polite and professional representatives. Done a great job pumping and cleaning my septic tank. Would recommend.

Dekota and Chris have had to visit my HVAC a few times for different issues. They ALWAYS quickly identify the issue and come up with a solution. I appreciate the way they treat me and my HVAC and I highly recommend them to all friends and family! I'm glad I've kept up with my VIP service, really comes in handy. Thank you Hero Services for having awesome employees like Dekota and Chris!

Keegan Katz showed up on time, very knowledgeable about the task, suggested options, and completed the job with a minimum of fuss and disarray. I was impressed with his politeness. I wish I had known about GoHero before now!!!

Couldn’t recommend a better company for all home service needs!

Had my septic tank emptied, very professional service company, good staff.

I had a main line water leak and I gave a couple of companies a call to come give me a estimate. When GoHero came out they were much lower and they have a great warranty on their work. The guys that came out were nice and professional. Since my leak was a emergency they came the next morning and completed the work. I'm extremely satisfied with their work and will recommend them to others.

David M. was prompt professional and knowledgeable. I would recommend

My thermostat was broken. Call Hero Services. Explain the circumstances. The technicians Chris and DAkota were very knowledgeable of their job. They were friendly and showed empathy for my situation. I highly recommend these technicians

We were very pleasantly surprised that Hero Services LLC was able to send Chris M out to our home in such a quick manner the next morning! He arrived exactly on time and was able to diagnose the problem and give us an understanding of what the problem was. He was very professional, kind, and efficient with his work!

Excellent service. Fair and honest pricing. Took time to explain everything. Could not have asked for better service or technician. Will never use anyone else

Our unit was 23 years old ..and it dued....they were prompt,precise,courteous, and knowledgeable! And they cleaned up there own mess! I highly recommend these guys!!!

Anthony and Chase came to inspect our septic tank and they were very professional, kind, and informative! Very impressed and very happy we got in touch with Hero Services. So far I only have positive things to say. We will be using them for future repairs/inspections and would recommend to friends & family.

absolutely love this company! they always come prepared, and if they dont have what they meed they get it and come back. Theyre quick and efficient! VIP club definitely worth it as well! once my year is up i am 100% doing the lifetime option. Theyre all friendly and whenever i have questions about what needs done they're able to answer it and explain of needed.

Patrick was knowledge and professional. All services and costs were told to me upfront. When it turned out that I did not need the expensive work as originally thought, Patrick was honest and charged less than expected. I appreciate his integrity. I highly recommend him and Hero Services. I will be calling Patrick/Hero for future plumbing needs.

This is the second time we used Hero Services and probably won't be our last. Ryan provided thorough services to my mother's plumbing issues. It was a service that required time and patience but Ryan tackled the job with expertise and professionalism. I would definitely recommend Hero Services for plumbing.

Great company, even better employees.

Service response was quick and job was done thoroughly and professional. I also found GoHero a good value for a job well done.

Keegan Katz was fantastic!

My daughter and I have been renovating her entire kitchen for going on 4 months. We started at first with Hero services for electrical and had a great experience with their professionalism, knowledge and managing the entire appointment. Their technicians were good about explaining and answering questions and doing quality work. We had Ben here for a second plumbing job today, and we couldn’t be happier, again professional, quick and great job installing garbage disposal in the new kitchen, tackling some glitches and ran for parts to finish quickly. Thank you guys for a painless bunch of services in a long project! We will keep calling you, highly recommended

Keegan Katz was extremely helpful and very informative about the electrical issues that we were having. Great guy and a great company. 👍

Staff are professional considerate and the work is well done. The company is just the best.

The technicians where very knowledgeable and shared it with me so that could understand it. Very helpful and pleasurable to be around

Anthony A and Chase R were professional and attentive to the issues. Came out the same day, And answered all my questions and concerns in a way I could understand. Excellent representation for this company

Professional attitude and quality work

Came out quick, fixed the problem. Thanks!

Anthony A. was very courteous and professional. He explained the process and took pictures along the way to show his work. We will definitely use them again.

The electricians were professional and left everything correctly. The plumbers were exceptional installing the soft water filter for the house. Very considerate. Planned and followed through perfectly.

Zach, Crocket and Kenny all did a wonderful job. Pretty good they did exceptional work and we're very friendly.

Chris, Dakota, and Jeff showed up on time and worked hard all day. We got a new HVAC system and a tankless water heater all in one day! The technicians were polite, explained everything they were doing, and did the work right! I’m very pleased with this company. Give them a call. You will not be disappointed!

Chris and Dakota came out and performed an annual inspection. They were very thorough. They found an issue that I didnt even know I had and explained what we needed to do. I am very happy with the service from these two that I decided that I wanted to become a VIP member. Thank you guys for eveything you do and for keeping our HVAC system in tip top shape.

5 Stars !! ...........I was very impressed with Aarons knowledge, his ability and his overall professionalism! I would highly recommend!!!

Although our service appointment had to be rescheduled multiple times every one was efficient friendly and courteous.

These guys are just so helpful and polite.Levi and Keegan did a great job on the work we needed done.

Really great guys! Arrived on time, did a thorough job and cleaned up well. A pleasure to work with.

Dylan and Tristan performed the semi annual inspection on our HVAC home unit. I think the thing I like most about HERO Technicians, besides the quality of service, is their affable demeanor. There are always stories of life experiences to be shared. The conversations I enjoy the most are what led each technician to work for HERO. Great Job guys.

Our water heater was leaking when I got home late yesterday evening after a long day at the hospital with my mom. Hero Services was recommended by my neighbor. They had a time slot available first thing the next day. Aaron T was prompt, professional and fixed my issue right away! Very pleased with his work and the service from him as well as Hero Services!

Thank you Hero Services. Justin and Adrian did a FANTASTIC job on the electrical work on the house. We will always use Them for all the electrical work from now on. Hero Services, Justin and Adrian you all are AWESOME. 5 stars

Just wanted to say I was so thankful for Aaron Tatum who had trouble finding my place at first late on a Friday night in Lafollette TN to review the issue with my whole house filter. We finally met up and I was very satisfied that he could address my questions.

Good service!!! Very Friendly!

Hero Services is the Best! Travis and Zach did some HVAC work for us. They were very respectful, on time, worked efficiently and explained everything to us. We will definitely be calling them again. Thank you Hero Services!

Amazing, kind people. Great and fast work. We’ll use them again if we need anything!

Great service!Would highly recommend!.

I can't say enough good things about Hero Services. Dakota and Chris were not only professional, kind, and helpful, but incredibly diligent in their repair of our A/C unit. They gave me multiple options on how they could service our system and answered EVERY question I had! I feel like I've known them for years! In the Summer of 2017, my wife noticed her hair was severely damaged and began to fall out. She researched the plausible causes and concluded it might be a hard water issue. We called Hero to have them test our water. What we found was shocking: - We had more chlorine in our water than the average public swimming pool. - The water hardness was off the charts. - And we had more traces of TDS (total dissolved solids such as metals, minerals, and ions) in our water than what was deemed acceptable. We agreed to have them install a whole-house water filtration system as well as a reverse osmosis unit in our kitchen for drinking water. With a 5 year old also in the house, it was a no-brainer. Today, our home remains safer and cleaner than ever before, providing worry-free water and a priceless peace of mind that has Hero Services at the top of my list to call for ANY need! THANK YOU!!

The two installers were very knowledgeable, kept me informed at all times, done an excellent job, done on time, cleaned everything up and would not even know they were here. People like this is what makes a business successful. Thanks again.

Plumbing Chase was excellent 👌 prompt and professional

Septic tank pumped

Our A/C went out on a weekend, and Chris and Dakota were there on a Saturday evening, within an hour of our call. They were incredibly helpful, thorough, and friendly. They did a thorough inspection, laid out our options in clear English, and once we’d made our choice, they were there Monday morning to replace both of our HVAC units. The job was done cleanly, in a single day, and we’re very happy with the outcome. Definitely recommended.

The 2 gentlemen that came out were professional, kind, polite, and just plain amazing. We were very thankful.

Dakota & Chris fixed our air conditioning issue and provided great service. They were very pleasant to speak with and work with. 🙂

Showed up as scheduled and completed The new AC install in just a few hours. very respectful of my home and my time. Chris M did a great job!

The technician did an excellent job, was very knowlegable and ethical. The office support staff kept me updated on arrival time to the minute. I will use them again.

Ryan was amazing, friendly, and helpful. It wasn't the result we wanted (just hoped for a clog in the pipe but need more work ) but he has been great to work with. Definitely recommend!

Hero services has yet to disappoint me. I've used their plumbing, elec, and gas services, and all have done excellent work at a fair price, and, the technicians have all been very nice people. I wasn't sure when I signed up for the VIP program bc I thought it would just be a way to up sale but that's not been my experience at all.

Joshua Brooks and his team worked tirelessly from 10 AM till 8PM to install a new unit and transfer my split unit to another area. The jobsite is immaculate, they were totally professional and even worked in the rain. I will definitely be using GoHero again.

Chase and Anthony have been absolutely wonderful in helping with my plumbing problems. they are kind and honest men who have gone the extra mile to help restore my plumbing to functioning. I will rely on them from here on out!

The valve in our shower faucet went bad, it was an old Valley style faucet which are no longer manufactured. They were able to replace without having to tear a hole in the wall behind the shower. Riley and Chris did an amazing job, they we're very patient with our questions, on time, and handled the job professionally. I would definitely use them again. thanks guys!

The techs arrived on-time, explained their work, installed gas water-heater, upgrade to code, and cleaned up work area.

First of all, Hero Home Services stands by their work/warranty. Secondly, their veteran staff are excellent at their knowledge & professionalism of their trades. Lucas & Kevin not only spent as long as they & I needed, to cover the warranty of a previous install (going above what was required) to spending time to discuss future problems (not install related) to permanently fix the potential leak. Very good experience, great service!

Chase was Kind Respectful and Very Professional. Highly recommended. Thank you GoHero for sending out one of your best techs. Chase is definitely an asset to the company. *****5*****

Ryan came out to rescue me from a flubbed DIY plumbing project. He was so gracious and helpful. The work performed was perfect! Thanks so much!

Awesome service!

Chris and Dakota came out and performed an annual inspection. They were very thorough. They found an issue that I didnt even know I had and explained what we needed to do. I am very happy with the service from these two that I decided that I wanted to become a VIP member. Thank you guys for eveything you do and for keeping our HVAC system in tip top shape.

Aaron came out the next day and fixed the plumbing issue. Very prompt and professional. Thanks!

They were extremely professional. They explained the work they were recommending and the price I was to expected to pay. Their work was excellent. Their attitude was awesome, and I will use them again. I highly recommend Knoxville plumbing and especially Jordan and Daniel. Thanks

We had a rental home in knoxville that had a leak. We do not live in the area, so we were not sure where it was coming from. We called the company who sent a plumber out and found the leak. It was fixed in a short amount of time. Area was left clean when he finished. If your in knoxville and need plumbing service, this is your go to.

Although my issue with my AC was so what simple they were professional and worked with me in every detail. The are not just professional.. they are dedicated and honest . These guys work my friends... thank you for your help...

Jordan, Ryan and Linden came out to replace some copper water lines. They were all very professional and knowledgeable. 👍

Be try please with technicians. Very kind and personable. Explained thoroughly. Replaced one of our breakers in the panel. Will have them back out to run new outlet at a later date.

I called Hero Services to come out and check an issue where our hot water heater pilot light goes out periodically. Zach arrived right on schedule and fully checked out the hot water heater. No definitve issue was identified but he provided thoughts and info on several things to try to see if it will reduce or eliminate the problem. He was very thorough in his analysis and answered all of my questions. Nice work!

Tim showed up on time as expected and as outlined by Hero Services via text. Super clean, polite, thorough, and explained items to me when I had questions. I would recommend Tim and Hero Services for plumbing related work.

The guy was very nice and at good profession

We cannot thank Hero Services and especially Anthony A. for their lightning fast response at a moments notice to a septic tank issue. Not only did Anthony get the job done with the utmost professionalism, he also provided a lot of useful information for future care and maintenance of our system. Would recommend this company to anyone. Thank you for your service.

Hero Services responded to my Plumbing Needs in a timely manner, were very courteous and professional both on site and over the phone, and were able to identify and fix the problem, all for a reasonable price. Thankyou for your work.

Have just had measurements so far. Pumping appt is next wk. Salesman very nice, patient, helpful.

Great service. Extremely helpful & explained everything ahead of time. Will definitely use this company again!

GoHero was professional and very knowledgeable when updating our plumbing system. Daniel and Aaron knew the solutions to fix the issues which we had.

Great guys to work with, very professional!

Originally contacted concerning active leak in shower plumbing. Randy & Ryan quickly determined it was more than that. After giving me helpful suggestions, they offered to do a look around under the house. They identified an issue with a rotting gas line. Replaced gas piping and outdoor faucet. Professional, Responsive, Prompt, and Outstanding quality work. So glad a neighbor recommended them. I recommend them.

These guys are there when I need them and do a GREAT job. They do not overcharge, they are fair and thorough. Every technician I have had on our property has been knowledgeable and friendly, and has explained the problem before fixing it. I won't even consider any other company for my plumbing needs.

They do good work, arrive on time and most importantly you never have to call them back to fix the work they did. I have used them three or four times the equipment they sell is expensive but has always been worth it.

Amazing customer service! Our Tech Dekota was very professional , knowledgeable and friendly. He took care of our unit and updated us during the entire process. I highly recommend them for HVAC care.

Tim R. arrived when expected, brought all tools and supplies needed, made the repair, took my payment, and went to the next call. Great job!

Daniel found the source of the water leak I had in an outdoor underground pipe, he offered great options with pricing, then did a great job all on the same day. I will definitely use this company again.

So I went online and said what my problem was had a almost immediate response and she sent me up an appointment. They came out in the window. They said they would done the repair way cheaper than the other company that I had been using will use again would highly recommend.

Had to have sewer line dug and replaced. This is a repair from another plumbing company that did not complete the job correctly. I am very pleased with the work and cleanup after the job.

Daniel and his colleague did an exceptional job installing our water softener today. After serving a combined 59 years on Active Duty in the US Air Force, my wife and I sincerely appreciate the patriotism and pride that Hero Services has in supporting our nation's Veterans! I would wholeheartedly recommend them to anyone in the Knoxville area with plumbing, heating, or cooling needs.

Answered the phone every time even texts and called on the way with gps to see the location very fast service

They were great Efficient. Fast...he was in and out in no time. I was very impressed with the list of jobs you do. May be calling again. Thank you

Chase R. was our plumber today. He was efficient and informative. He worked with us on the quote and went today to get supplies so the work could all be completed today. He very positively represents the company in a professional and customer-oriented manner.

Awesome job . You all deserve credit for a big job well done,!!!! Thanks to all of you! Would recommend you all for any job!!

Levi and Keegan were on-time, courteous, and professional. Fixed broken breaker and re-activated a dozen outlets that were blown due to an electrical storm.

They were on time and were friendly and did professional work. Very pleased.

Technician was professional and knowledgeable. Answered all of my questions, and there were a lot. I will definitely be using them in the future!

These guys were great. The service call response was quick. The cost was reasonable. The work was guaranteed. Ben did a great job dealing with us in a friendly and understanding way (even though I might have been having a slight panic attack) I wI'll use them for any plumbing needs in the future.

It was time for my annual electrical check up. Levi came and suggested several things some that would meet code. He was not trying to sell me anything. Things he suggested, I obtained second opinion from a family relative that is a master electrician. He was definitely correct in all that he told me and I upgraded my home (I've only lived here for less than a year). Things I wanted done I thought would take all day. He was done within two hours. Great work and very courteous and knowledgeable. I have had this company do work for me several times. I couldn't ask for anything any better. Hard to find honest people.

I had the pleasure of dealing with Keegan who did an electrical check. He discovered that my house was missing 3 smoke detectors, all in vital areas (kitchen, dining room, living room). The rest of the house was covered adequately. He also advised me that the breaker panel had outdated breakers & recommended their replacement. I agreed to the recommendation fixes and he proceeded to do the work once he obtained the needed items. Keegan was kind, professional and knowledgeable. I would highly recommend Keegan and GoHero Services.

Service was great. Call mid morning and got appointment for the afternoon. Guys replace hot water heater and done by 4:00. Kenny was well infro with instructions for what was done. Thank you again for your kindness.would highly recommend.

Thank you Aaron Tatum for the excellent service!

We were stuck looking for a reputable company that would do what they say and actually show up, we decided to give Hero Services a try based on great reviews, and we couldn’t be more thrilled with our choice! Not only was the technician on time, but the whole process from the phone call in the office, to Tristen showing up at our home to perform maintenance was absolutely awesome! We couldn’t have asked for a more pleasant experience. Tristen was very thorough and explained everything and even brought us out to the unit and showed us everything he seen and how the system operated. Hero services went beyond our expectations and we signed up for the maintenance agreement, thanks for being an awesome company!! Highly recommended!!

Anthony and Nathaniel very friendly, explained what they were doing and the problem

Ben and Chase were very professional and honest about the work that needed to be done. They didn't have the part, but made a quick trip to get it and finishing up the job quickly. I highly recommend Hero Services!

Had my HVAC maintenance check and was advised I needed more duct work for the perfomance of a new unit I had installed Michael V spent a lot of time explaining my need for this and being honest about it. He was very professional and Honest, great to have someone that is caring like that, great job on his behalf.

Chase was professional, informative, and patient. He did an excellent job locating my septic tank, and giving me multiple options in finding a solution that best fit me and my budget.

The company was very communicative and professional during all stages of the interaction. Additionally, their technicians were very informative, helpful, and clean. As someone who has high standards I would highly recommend them when you have a situation in which you need a professional.

Chase was very professional and prepared when he

Dekota and Chris did a superior job doing our annual heating and air-conditioning check-up and maintenance yesterday. Austin did an excellent job doing our annual plumbing check-up and maintenance. We are very grateful to have professional services from remarkable people. Thank you for being a company we can trust.

They do want they say and or on time and you get a call from them when they are on the way

Great inspection and follow up work done by Keegan. He was polite, knowledgeable and thorough. Thanks!

I woke up last Tuesday morning to my sewer backing up into my house(Yuck!) I called several local plumbers and Hero Services made me a priority and arrived at my home in the early afternoon. Daniel and Lucas worked for several hours and diagnosed the problem as a broken pipe in my yard. We thought it would be the following Monday before they could come back out and fix the problem. After an uncomfortable night in a hotel I received a call that they were going to once again make me a priority and fix my problem on Thursday. Tim came Thursday morning and Isaiah later in the day and they worked tirelessly in the heat and made sure the problem was fixed correctly. I will use Hero Services for any future issues with my home. It’s not easy to find repair people that you can trust that show up and call back. Very impressed! Highly recommend!

Chris and Dakota came out the same day I called, fixed my HVAC problem quickly, and efficiently. They’re friendly to my kids and pets. Just a real pleasure to work with. This is the second time we’ve had them out (separate issue). Honestly, my HVAC is 20+ yrs old, but they are keeping it going ‘TIL I can get a new one.

Keegan Katz was so very helpful and professional and went above and beyond to help us with our electrical issues in a home we recently rented. Excellent service and a impeccable company. Can't brag enough on the service performance. Excellent Business. Ty Keegan 💓

I have been with company for years. Always great service. Kenny and Nate are the best. Great work and good sense of humor. They go above and beyond expectations!

An outstanding experience. On time, accommodating, found a less expensive way to a major problem. Jonathan and ? Were true professionals and j formed me of every step, A true delight to have people who care about their quality and the customers happiness. I will definitely use them again. ;( Just hope it’s not real soon)

Zach and Nate were punctual, polite, and thorough with the work they did for me. Zach did an excellent job explaining and answering any questions I had.

The technician was professional, reslectful and exllained my issues to me. I highly recommend them.

I was thinking I could wait until Saturday to have a plumber come fix the little bit of smelly water seeping into my bathtub . i was running a load of laundry and with in an hour I discovered my tub was half full of blue /black water. I called around 6:00 pm to see if someone could come out Fri night. Tim showed up with in an hour and the problem was solved in about an hour. Surprisingly the fee was affordabl. I have used several different plumbing companies in the past and Knoxville Plumbing aka Heroe is now my plumbing company . I highly recommend them .Thank you

Very easy to work with. Prompt and professional service.

We had Levi update our breaker box, meter and install a whole home generator. We are beyond pleased with the service we received and will call them for any other issues we may have.

Excellent service with professional technicians

Great responsiveness and very friendly. Ben L. And Will H. were great and professional. We had a leak that needed fixed and also replaced an outdated water heater. They were quick, clean, and helpful with addressing any questions or concerns.

Landon was definitely the hero of the day. Our water pressure valve under the bathroom sink went out last night and flooded our bathroom. Landon showed up just after 8am this morning and worked hard to make sure everything was made right. He did a beautiful job. He was so well mannered and explained every step he took, and gave us quotes for future projects that we will need done. I'm just overall impressed and grateful. Thank you, I will highly recommend your company to everyone I know

Guys were great!! They were fast, efficient and courteous. I HIGHLY recommend this company for septic system cleaning!

Showed up on a weekend emergency and Tim was very professional, efficient and knowledgeable. He diagnosed the problem and promptly fixed it.

Our Technician Jordan was fantastic. The quality of the work is exceptional. You know that it is done correctly when Hero does it.No surprises - excellent value - highly professional.

The gentleman that came to my house had wonderful manners. Even got my father in laws hammer out of my septic tank! Would highly recommend. Will definitely be using them anytime I have an issue.

During an inspection by Hero Services the service tech noticed a problem with the duct work in our crawl space. He quoted a price to replace the section, which we agreed to. A few days later the repair crew came out to replace the bad section of duct work. They realized the problem was not as bad as it initially looked and were able to repair it without all the replacement work. The result was I now have a better working air flow, and it cost les than half the initial estimate! Good job, Hero! I appreciate the honesty and integrity of your workers.

Hero Services is the best in the industry! Their technicians are the most friendly, clean, profesional experts in their field.

Had a main line water leak. Will diagnosed the problem, and had service scheduled quickly. Chad performed the repair and did an excellent job.

Very happy with their services. Everyone from the inside office people to the tech's that do the work, have been extremely professional and friendly.I highly recommend Hero Services!

Daniel H. came to fix our faucet. He was prompt, respectful, knowledgeable, and hardworking. I was very impressed and pleased with the service he provided.

Anthony was very knowledgeable and I appreciated his professionalism. Thank you.

We selected Hero Services from among many plumbing companies just because they were listed as veteran founded. We knew nothing about them except for that. When they arrived, we were very impressed with their service, courteous behavior, and being on time. Chris and Riley completed the job and did a great clean up afterward. We just called Hero for a different job and had Chris and Nathaniel come by. We have appreciated their professionalism and a well done job. Would highly recommend Hero Services to anyone looking for home services. Definitely a 5 Star rating.

We were having our downstairs toilet back-up with sewer water. Over 2 weeks it happen several times. Hero was able to locate the clog in the yard and it required it to be dug up. They replaced the pipe, put in pop up valve and all is working well. We don't dump grease but several large chunks of grease were blocking the line near the road. We have only been here 3 1/2 years so I'm sure it's just decades of build up. They filled the hole and seeded and put down hay. Reasonable price.

We had Dakota come out to repair an upstairs HVAC unit since our Home warranty company vendors continually did not show for appointments or indicated the unit needed replacement so they would not do the work. The Hero tech Dakota diagnosed the problem and repaired it quickly and efficiently.

Aaron Tatum is my Hero plumber! Great with the pipes and an over all pleasure to deal with (no bud light).

great people

Keegan Katz and Levi McGhee were our technicians and were super quick, knowledgeable, polite, and got our issue taken care of. They were happy to answer any questions either of us had. Will definitely be using them again!

I can always count on these guys to address my issues. Today, during my inspection, they found a leak behind my shower and it could have ended up to be disastrous. They fixed two toilets and cleared my shower drain of serious calcium. The team was Aaron Tatum, Jordan White that found my calcium and fixed my toilets. They found the calcium and called the drain techs, Anthony Alegria and Nathaniel Collins came and broke it all up and cleared it clean. I am a Lifetime member and count on these guys! They are my heroes.

Great folks as always. Very professional, personable and competent. Daniel is terrific and would always recommend.

Tristen gave us a quote that was literally 1/2 of what the other 4 contractors were offering. No-brainer, very reasonable pricing. Josh, Zach, and their crew killed it. We had our entire duct system replaced, along with a touch up "dog house" from a terrible job with the previous "contractor." These guys were true professionals. They communicated with me throughout the process, then they went above and beyond by coming back to do spray foam in a couple problem spots, and then Josh broke out his heat gun and showed me exactly where my problem spots are. Then they told me how I could improve my insulation without trying to sell me stuff I couldn't afford - I can't put a price tag on that. They gave me such valuable advice and answered all my questions. These guys don't mess around. I am hoping they will give just as reasonable pricing and provide just as professional services for electric and plumbing, because I feel I can truly trust these guys, and that's rare.

He diagnosed the problem and gave me the and fixed my problem right away.

I needed electrical services. Techs were prompt, friendly and knowledgeable. Do feel prices are extremely high!

Chris and Charlie were great! They were courteous, professional and above all honest! Plan to use them in the future! Lane & Debbie-Alcoa

I had an emergency plumbing issue, and Aaron from Hero made it out immediately, order a new part, and replaced it. He was very professional and knowledgeable, as was Hero Services during each phone call. I totally recommend!

We had our toilet replaced Chase and Aaron did a great job. They were very professional and would definitely use them again!

I can't say enough good things about Hero Services. Dakota and Chris were not only professional, kind, and helpful, but incredibly diligent in their repair of our A/C unit. They gave me multiple options on how they could service our system and answered EVERY question I had! I feel like I've known them for years! In the Summer of 2017, my wife noticed her hair was severely damaged and began to fall out. She researched the plausible causes and concluded it might be a hard water issue. We called Hero to have them test our water. What we found was shocking: - We had more chlorine in our water than the average public swimming pool. - The water hardness was off the charts. - And we had more traces of TDS (total dissolved solids such as metals, minerals, and ions) in our water than what was deemed acceptable. We agreed to have them install a whole-house water filtration system as well as a reverse osmosis unit in our kitchen for drinking water. With a 5 year old also in the house, it was a no-brainer. Today, our home remains safer and cleaner than ever before, providing worry-free water and a priceless peace of mind that has Hero Services at the top of my list to call for ANY need! THANK YOU!!

Will was very friendly, professional and did great, quality work.

Great communication, friendly staff, very professional.

I recently had the pleasure of hiring Hero Services for some plumbing work in my home, and I must say that I am thoroughly impressed with Their professionalism and expertise. Lucas proved to be an exceptional plumber, and I am more than satisfied with the quality of his work. From the very beginning, Lucas demonstrated excellent communication skills. He promptly responded to my initial inquiry. I appreciated his punctuality and his ability to explain the problem in a way that was easy for me to understand. When it came to the actual plumbing repairs, Lucas truly excelled. He came fully equipped with all the necessary tools and materials, and he approached the job with precision and efficiency. It was evident that he had extensive knowledge and experience in his field. He quickly identified the root cause of the issue and went above and beyond to fix it properly. What impressed me the most about Lucas was his attention to detail. He paid close attention to every aspect of the plumbing system and ensured that everything was working flawlessly before completing the job. His dedication to quality and his commitment to customer satisfaction were truly commendable. In addition to his technical skills, Lucas also displayed a high level of professionalism and respect throughout the entire process. He treated my home with care and kept the work area clean and tidy. He also took the time to answer all my questions and provided valuable advice on how to prevent future plumbing problems. I would highly recommend Hero Services and Lucas to anyone in need of a reliable and skilled plumber. His professionalism, expertise, and attention to detail set him apart from others in his field. I am grateful for his exceptional service, and I will not hesitate to contact him again for any future plumbing needs. Thank you, Lucas, for a job well done!

Jordan and Joey did an excellent job in fixing a pin-hole leak in a pipe and replacing our aging hot water heater. They explained the various corrective options clearly and then went the extra mile to get all of the work completed by the end of the day. Great professional work done by some great guys!

They were extremely professional. They explained the work they were recommending and the price I was to expected to pay. Their work was excellent. Their attitude was awesome, and I will use them again. I highly recommend Knoxville plumbing and especially Jordan and Daniel. Thanks

I loved my experience with Hero Services. Chris Mann was hands down the most professional, easy to work with HVAC guy I've ever had. He really takes the extra time to be sure everything is completed to perfection, and is very personable making it easy to learn from and enjoy him. Thank you!!!

Chris and Adrian did electrical work at our place. They did a great job, showed professionalism and quality work! All my outlets are now working. They explained the steps they were going to take and finished on a timely manner! My family could not happier. Chris and Adrian rock! Thank you!

Lucas and his partner were on time, had all they needed, and did the replacement of my water heater in no time. I have been a lifetime member for a while and I am pleased with their service every time I need it.

Professional and on time. Knowledgeable and recommended good solutions.

Levi was very professional and knowledgeable. He got right to work to determine the cause of the caution light on my Generac. He called tech support to ensure his corrections were exactly what was needed to repair the unit. I've dealt with Levi previously and was pleased to see him again. I knew he would take care of my concerns and he did. Thank you Levi.

Great Company. The septic guys are awsome.

Amy MinterLevi and Keegan saved the day! I had an electrical emergency and was so happy to see Levi arrive. Levi responded very quickly the day of the emergency and tried everything he could to restore my power. Turned out I needed a new braker and box. Levi help me navigate through the process with KUB and the next day he showed up with Keegan. Together they got the job done. They were so professional and polite. I can't begin to express my thanks for the work they did. This company is amazing because of it's employees and their dedication to their craft. I'm so thankful to find reliable help. Levi and Keegan, YOU ROCK!Had them come out again to do my mom's condo. Again, amazing work!

I would give more than 5 stars if I could. We live out if state and had rental in need of repair. We called and have a plumber in an hour. He found the leak, fixed it and left the area clean. If you live in Knoxville area, this should be your go to plumber. It’s sometimes hard to find professionals that are small enough to treat you like a neighbor , and yet large enough to be able to handle all of your plumbing needs. Thanks so much, will use again!!!

Ben and Ryan were amazing. They were professional, friendly and prompt. They did a smoke test to determine the source of sewer gas infiltrating my home. Within minutes the had investigated and found the source. Thanks Hero! I am now happy to live in my new home lol!

Lucas did a phenomenal job repairing our septic system. He was punctual, courteous, patient, friendly, efficient, and gave us very helpful advice.

I wanted to thank Lucas for working hard to find my water leak problem in my basement. He was on time, determined to get the problem fixed and followed through to get it fixed.

My exterior's spigot had a vacuum breaker that failed. Hero Service was reachable by phone on the weekend and they booked me appointment for Monday to come out and fix the problem. The techs Jordan and Ryan arrived on time and got straight to the repair after I showed them the problem. They told me up front what the fix would be and the total cost out the door. The solution to what broke on the spigot was to replace the whole spigot. The new one looks much better than the original one! I appreciate the prompt schedule Hero Services had for me and the techs were great - professional, knowledgeable, and kind.

Keegan did an exceptional job. He was informative, professional and very polite. His inspection was thorough and completed in a timely manner. He made us aware of, and then installed a whole house surge protector. We're so glad he did. It was a pleasure having him work in our home.

We were losing 1 gallon every 5 min. The tech worked and helped explain the system and hook ups. They were very professional, and very up front to everything. Best service for our main water service.

Robert N came over today to check out our septic system and do a pump out. He was extremely helpful and professional. Also assisted us in obtaining the appropriate chemical treatment to add to the system on a monthly basis. 😀

Riley was very prompt in his arrival and very thorough in his explanation of what was needed. The work he did looks great!

Levi was AMAZING! He laid out the problem clearly and concisely and could fix it in just a few minutes. We are so happy with his service! Thank you levi!